| Customers who bought our laptops Sent: 25 April 2013 18:35 To: Portable IT Ltd Subject: Re: apple ipad condition Hi Alan, received ipad exchange yesterday, great, works perfect and looks top condition. Thank you for all your help, great customer service. I would recommend the company to anyone. Many Thanks Julie
Order Number: LC.CO.UK26743 Subject: Support Message: Hi there, I would just like to say thank you very much for my brilliant refurbished iMac its immaculate and works well, plus delivery was fast and efficient. I dont know if it came with this mac but on the comments of my order I asked for a wireless keyboard and mouse which I did receive with my iMac. So to sum it up, I am very impressed with my product and the service, will definitely recommend. Thanks again Charlie
Sent: 19 April 2013 13:40 To: Alan Subject: RE: Form Submission: Contact Us Just had my despatch notification email. Thanks so much for this Alan, really appreciate you efforts. Great customer service. Have a great weekend Best, Adam
Sent: 15 April 2013 15:37 To: Alan Subject: Re: Form Submission: Support Thank you Alan what wonderful service, I will certainly recommend you in the future. Thanks again Lesley Sent from my iPad
Sent: 04 April 2013 12:28 To: The Laptop Centre Subject: Re: Order Completed: LC.CO.UK25486 Hello customer service team, Having had my laptop for a few weeks now, and recently worked on it quite a lot I would just like to thank you for an excellent product. Also for a very efficient ordering and delivery system. I am very pleased with my purchase. Sincerely, Anne Hopper.
Sent: 26 March 2013 15:15 To: Alan Subject: Re: Form Submission: Support Hello Alan The new keyboard has been delivered to me today. Thank you very much for a prompt, efficient and reliable customer service. I will gladly recommend you to anyone. Best wishes Kathleen
Sent: 25 March 2013 10:23 To: The Laptop Centre Subject: Re: Order Completed: LC.CO.UK26234 Just to say we recieved computer and we are very very happy with it, will use you again, and recomend you as well. thank you Kaj Taylor
Sent: 12 March 2013 16:04 To: The Laptop Centre Subject: ORDER LC.CO.UK26083 Dear Sir / Madam, Just a quick note to say that the Compaq laptop we ordered from you was delivered early this morning. It was beautifully packed and when unpacked it appeared in near perfect condition. It worked too! This laptop is a surprise gift for our younger daughter, we hope that she will be as pleased as we are. Should we want another one we will start with you. Best wishes, R D STREET
Sent Wed 13/03/2013, 11:05 Hi Alan...received the dell this morning:))) Thank you so much! !! Excellent service...will recommend you highly. ...Will definitely be back again.... Regards Pernilla
Date: 06/03/2013 Subject: Support Message: thank you very much. greatly appreciated. lovely laptop. working much better than last time. regards adil
Date: 27/02/2013 Full Name: R Maxwell-Harrison Subject: General Enquiry Message: Just wanted to add some positive feedback to you. Thanks very much for your speedy help with my wifi problem. Resolved very quickly and I am very please with the reconditioned ACUS laptop that I purchased. Thank you.
Sent: 21 February 2013 17:59 To: The Laptop Centre Subject: Re: Order Completed: LC.CO.UK25737 Order received with thanks. Fab little machine and warranty for the money! Kind regards, M Hughes
Sent: 21 February 2013 12:04 To: The Laptop Centre Subject: Re: Order Completed: LC.CO.UK25632 Dear Sir, Just a line to thank you for sending me the Dell Latitude D630. I am delighted with it, and it is excellent value for money. Just what I wanted! Thanks once again. Yours sincerely, Norman Russell
Date: 15/02/2013 Full Name: Simon Derbyshire Subject: General Enquiry Message: Hi, Just wanted to say thanks for the speedy delivery, Mac looks great, a little clean up on keyboard and mouse and it'll look like new, looks like good value for money... would recommend. cheers, Simon
Sent: 15 February 2013 19:19 To: The Laptop Centre Subject: Re: Order Completed: LC.CO.UK23539 Just wanted to say a Massive thank you for fixing our laptop and sending it back so swiftly. I am recommending you to everyone! Thank you!! V. Wood
Date: 14/02/2013
Date: 31/01/2013 Full Name: Elspeth McKay Subject: General Enquiry Message: Hi Just to say, thank you for the very speedy delivery of the three ipads I bought last week. I can't believe that they got to us so quickly. I have always had exceptional service from yourselves, not just with the ipads but also an iMac I bought last year. Thank you for a stress free transaction!
Date: 31/01/2013 Subject: General Enquiry Message: just want to say I have received the iphone 4, thanks very much, very pleased with it. Great service. will definitely use your company again Thanks again Sue kelly
Sent: 28 January 2013 19:34 To: The Laptop Centre
Sent: 22 January 2013 13:17 To: sam@portableit.com
Mon Today, 09:37 Hi Alan Morning! Hope you got to work ok. Just to say thank you again for all your help with the Laptop,,, my daughter is happy and already spending happy hours on it. Well, as for MY iPad ...... it disappeared into my other daughter's room for two whole days!!! so I guess it's a good buy! hahahaha Have a great weekend Esther Fadelle-morris
Sent: 17 January 2013 17:04 To: Alan Subject: Re: New Order Confirmation: LC.CO.UK24782 important. Delivery info -URGENT Alan, You and the team are simply fantastic ( make sure the BigWigs know this).. I received my laptop this morning and although it is not state of the art - it is simply fantastic. Finally I can get some research done and not go blind ( I have a 9.7" tablet which is state of the art but is rendering me blind!!) Thank you all so much for understanding. You are all a credit. Michelle Mancini DipM MA ACIM Sent: 08 January 2013 13:24 Subject: Re: Form Submission: Support Hi Dan, Thank you for your reply. I would like the T61p please. Would you please let me know when will the delivery happen? I would like to express my appreciation and also to say thank you for your good quality of service. Many thanks, Radu Sent 19/12/2012 Dear David, I hope it is convenient for me to write to you at this address and thank The Laptop Centre/Portable IT for a first class service; in particular, Alan, who has been one of the most helpful in Customer Service I have ever had the opportunity to grace. His extended courtesy and helpfulness in assisting me knew no bounds recently. This has certainly gone a very long way to an impressive first count experience with your Company, when indeed there are a lot of internet bodies that fail to recognise there are human beings at the end of every sale processed. Alan is a huge asset to your Company and I shall certainly be echoing the professionalism and helpfulness of both him, and of course as part of The Laptop Centre, to my friends, family and colleagues in the future and beyond – with high recommendations. Alan and The Laptop Centre have left me a very happy and extremely satisfied customer… and I thank you. Wishing you a very Merry Christmas and Happy New Year! Carole Buckley Andover, Hampshire Sent: 16 December 2012 15:47 To: Alan Subject: Feedback Alan I can't see how to leave feedback on your site, so feel free to use the following as you wish. Searching for a second-hand laptop I found several sites selling them, but yours seemed the most professional. In particular your returns policy was very straightforward and helpful, and the warranty period was good. You also have batches of computers, presumably from large companies, rather than random oddities. The Dell I bought was just as described, in good condition and had a decent battery. It did have a minor problem, but your exchange and repair was carried out very willingly and helpfully. It's fixing problems that shows how good customer care is - and yours was excellent. I would certainly recommend The Laptop centre to anyone wanting a decent used machine with a reasonable warranty. Regards Peter Armstrong Sent: 06 December 2012 13:32 To: 'Alan' Subject: RE: INVOICE NUMBER 122794 - please help :( You are highly regarded and number one on my Christmas Card list, Alan! I will be in touch on receipt of the new laptop as a matter of courtesy and closure. Best wishes, Carole Sun 02/12/2012, 14:37 Hi David I promised when I bought an Apple Macbook from you for my 15 year old niece in the summer that I would send you feedback. This goes back to about 16 July and I didn't expect to get her an Apple on the budget I had but I rang you to see what was what after finding you on the net and I spoke to a very helpful young man who really inspired confidence in your company. I managed to get what I wanted within budget ,you threw in a free case and it arrived perfectly valeted - I and several friends were very impressed. We are now in December and I saw her last night - she said she loves it and it is working perfectly - so many thanks to you and your staff. I often recommend you and will come to you again when the occasion arises. Best wishes, Rosie Bertram Sent: 16 November 2012 16:42 To: Alan Subject: Re: Form Submission: Support Hi Alan, Just a note to say that the Dell has been delivered.Thank you for your help, it was greatly appreciated. Kind Regards, Meirion From: Emma Williams Sent: 04 November 2012 20:24 To: Alan Subject: Re: Emma Williams - laptop replacement Hi Alan, I received my laptop on Thursday, thank you. All is working perfectly - I'm really pleased with it. Many thanks Emma 30/10/12 Dear David The laptop I purchased 2 months ago for my son at University broke down, so I took it back to the Laptop Centre yesterday We were served by Oliver (and his colleagues). I wanted to say what a wonderful ambassador Oliver is for your business, highly skilled not only with computers, but also excellent at customer relations. We were most impressed and felt that, unusually, I would like to give him a commendation, hence I requested contact details of his manager and he gave me your e-mail address. Yours sincerely Dr Richard N. Ough Sloan Fellow London Business School Sent: 10 October 2012 19:55 To: Alan Subject: Re: Re Laptop purchased in May (8th ) Hi Alan, Thanks very much For exchanging the Laptop I really appreciate it, Also have to say I have been very impressed with your service and help. I am more than happy to reccomend your Company to anyone . Kind Regards Dennis Kelleher Sent: 12 October 2012 14:04 To: Dan Sumption Subject: Order for Lindsey Maguire/Studio 6 Dear Dan, We just wanted to thank you very sincerely for your excellent, speedy, no quibbles service in replacing our faulty laptop, which arrived today. We really appreciate it and will certainly use you again and recommend you to others. Many many thanks. Kind regards, Sarah Lowson Partner Studio 6 Sent: 04 October 2012 21:39 Subject: Support Message: Hi There I just wanted to say a big thank you for my fantastic iMac ! It's incredible!!! I was worried about buying it "un-seen" but I needn't have. I't arrived safely with everything included and in perfect condition. I'll definitely be back ... Simon Sent: 04 October 2012 10:18 To: Alan Thanks so much Alan. Recommended you guys to my mum and a couple others already! Why do people pay for full price laptops for just regular use! Best wishes Katharine Managing Director The Riding Club London Sent: 02 October 2012 14:04 Full Name: Andrew P. Lutley Message: HI, YOU REALLY MUST EXCUSE MY RUDENESS. I AM VERY QUICK AT COMPLAINING OR CHANGING PRODUCTS THAT I AM NOT TOTALLY HAPPY WITH. HOWEVER, I AM (HOPEFULLY) EQUALLY QUICK IN THANKING COMPANIES WHO DELIVER TO MY EXPECTATIONS. I GOT MY NEW LAPTOP ON FRIDAY AND IT IS WORKING PERFECTLY-THANK YOU. THE TOTAL EXPERIENCE HAS BEEN ENJOYABLE AND I WOULD NOT HESITATE TO RECOMMEND YOUR COMPANY TO MY FRIENDS AND FAMILY. ANDREW P. LUTLEY. Sent: 23 August 2012 14:58 To: alan@portableit.com Subject: RE: Order Completed: LC.CO.UK21696 thanks Alan - I've done this. Thanks again for your excellent service. J Card Sent: 15 August 2012 16:25 To: Alan Subject: Re: Form Submission: Support Alan Dell 620 D has arrived in good time and in good nick. Thanks for your help. Regards Peter Sage PS. Even the battery has life in it. Sent: 14 August 2012 17:13 To: Alan Subject: RE: New Order Confirmation: LC.CO.UK21399 Hi Alan,Notebook received. Thanks very much for your excellent service. Eugene. Sent: 19 July 2012 17:19 To: Alan Subject: Re: Form Submission: Support Hi, New laptop is working well - automatically connected to wifi and we are very happy. I will leave a postive comment on your website soon as your customer service has been fantastic. Thanks so much Abi 13/07/12 To: 'The Laptop Centre' Subject: RE: Order Completed: LC.CO.UK20987 Dear all at The Laptop Centre, Just to say thank you for your excellent service. I am delighted with my IBM T40, keep up the good work guys. Neill Sent: 09 July 2012 11:06 To: Alan Subject: Re: New Order Confirmation: LC.CO.UK20269 Hi Alan ye thank you all is fine now I appreciate your help and excellent service. Dennis 28/06/12 Thank you so much Alan, your support is really first class. I will let my sister know to expect the laptop on Monday or Tuesday next week then. Thanks again. Nikkix Sent: 24 June 2012 11:41 To: orders@portableit.com Subject: repair thank you for my speedy repair to my dell inspiron.it now works perfectly and am very pleased. mark anderson. 24/06/12 Subject: General Enquiry Message: This is just to say I am very happy with the 2 laptops I had off you last week. Good work all. Robert Judge 14/04/12 Thanks very much for being so kind and helpful, you guys have been Brilliant. Kind Regards Matt 03/05/12 Hi Alan, Fantastic. So both machines have the spec we have asked for and you are going to upgrade OS to snow leopard....great... Aly is going to call you and make payment. Once again Alan thanks for all your hard work and patience mate... Regards Gerard 04/05/12 Hi Alan Thanks for the laptop I'm very happy with it. Thanks again Alan Stewart Sent: 11 May 2012 12:06 To: Alan@portableit.com Subject: Cheers Thanks alan for your help you have been brilliant M Tracey. 30/04/12 hi there regarding the dell vostro 1500 and what i said last week about it all is well and thank you all for a great laptop kind regards j galbraith 23/04/12 Alan, Many thanks for fixing my machine, its running a treat. You will never get rid of me now... Ta... Mr. S.T. Hewitt 51/SA14 12/04/12 Hi, thank you for the delivery.It is working much better thanks. The internet connection is so quick now. What a difference. Thanks again, regards, Barbara 10/04/12 Dell Latitude D510 arrived safely and various software programmes now installed, This is sent from my main PC but I have been using the laptop literally on my lap until my cat decided that that is where he belongs! Thank you for your excellent service and I will be sure to recommend you if asked at any time Best regards Sonja Haggett 02/04/12 Thanks Alan. You are best customer care officer Sudeep Menon 26/03/12 A HUGE THANK YOU TO YOU ALL. MY DELL D410 IS AS PERFECT IN ALL RESPECTS AS IT WAS MANY MANY YEARS AGO! IN ADDITION, YOUR DELIVERY SERVICE IS MIRACULOUSLY FAST. I'LL SPREAD THE WORD. TILL NEXT TIME, I WISH YOU ALL THE VERY BEST. ERIKA E.M.Swales, MA, PhD Fellow in German King's College Cambridge 21/03/12 Dear Laptopcentre, thank you so much for the Beautiful laptop that I bought from you, it's just perfect, it's so clean you would think it's a new one, can't wait to see my Nieces face when she see's it on her Birthday, thank you once again and I will certainly recommend your site to my friends. P. Considine 20/03/12 Hi, I received the laptop last night and are really pleased with it. Excellent value and service and it looks like new. many thanks, John. 20/03/12 Dear Sir Thank you for a very good service, I am very pleased with my new laptop. One happy 74 year old. Regards Edward Pay 14/03/12 Hi Alan, The laptop has arrived now, all works fine! Thanks very much for the great customer service you have provided the past few weeks! All the best Chris 14/03/12 Hello Alan, Yes, i would be very happy with that solution ( as will my daughter!). I look forward to receiving that from you. Once again, Thank you for your EXCELLENT customer service. I understand that with regards to refurbished products there can be problems which you are unable to forsee, but i must say, you have certainly pulled out all the stops for us and, despite the problems, have ensured i remain a happy customer. Thank You A Rapado 09/02/12 Thank you so much Alan, you help has been second to none. I have found the customer services from the laptop centre to be of the highest quality. Many thanks again Jude Sent from my iPhone 06/02/12 Hi, I would just like to say thank you for the way you replaced the faulty ACER computer I purchased from you. You immediately replaced it with the HP Compaq,which is working perfectly, my Brother is very pleased with it as it was a Christmas Present from me.You remedied the problem without any hassle or charges. Many thanks for your excellent service. A Pace 31/01/12 hi alan,just wanted to say a big thank you for such prompt service. The laptop arrived on monday. Everything seems to be working ok. Thanks again. regards Barbara 26/01/12 Hi Just wanted to say that I am very pleased with the service received during the purchase of my Dell Latitude D630. Very simple ordering process, the laptop was despatched promptly and arrived well packaged, in good condition and as described. Will definitely be recommending www.thelaptopcentre.co.uk to friends and colleagues and will be my first port of call when next in the market for a refurbished laptop. Best Regards Wayne Hilborn 25/01/12 Message: I can understand why you have such good customer comments.I was worried when it was taking so long to be delivered untill I rang you.When you explained you had been trying to contact me about a small crack and you said you would give me a reduction in the original good price. The laptop then came the next day and works well. Excelant service,well pleased. J Lucock 23/01/12 Hi there, We recently purchased and Imac from you and I just wanted to drop you a line to say a big thank you for being so thorough in the purchase/dispatch and delivery of my computer. It is not normal these days to say thank you for good customer service, as mostly people complain about the service they receive, but thank you all for a thoroughly wonderful service. Kind regards Jill Johnson 20/01/12 Hi Dan, Just a quick note to praise your company. I have been truly impressed with the quality of my laptop purchase, both in terms of the unit itself (almost as good as new!) and also the speed in which it was delivered (earlier today). Stunning value. Feel free to quote me! Kind Regards John PS: this email was constructed and sent on my 'new' laptop! 15/11/11 Subject: General Enquiry Message: Just to say how pleased I am with the two laptops for my daughter and son for xmas presents. They are both in brilliant condition ,like new. I have recommended Thelaptop centre to my family and I will deffo do business with you again. Many thanks . Andrea. 03/11/11 Hi Alan, I wanted to thank you for your speedy service. I ordered a Dell laptop on Monday. I enquired on Wednesday when it might be delivered as I wanted it for my grandson's birthday the following Sunday. The Dell had a problem, so you send a Fujitsu instead, which was a better spec. It arrived on Friday. The laptop was in good condition and worked well. There was a beaming face on Sunday morning. Highly recommended. Best Wishes Anthony 26/10/11 Subject: General Enquiry Message: Hi guys, Received my Toshoba netbook, which was a present from my Mrs, and couldn't be more pleased with it. Very impressed with the service, and great value for money. This was my first laptop, but will definitely be back again for my second. Much appreciated, Gaz. 05/10/11 Hi David Just wanted to thank you and your organisation for a great service recently. Please also pass on my thanks to Alan for his support and help. Best Regards Tony James PS Have also added a Google Review which I hope will help with the marketing :>) 03/10/11 Subject: General Enquiry Message: hi may i just say wot a excellent service i received my laptop on friday Toshiba Satellite L300 Intel Celeron-M 1.66GHz 1Gb RAM 160Gb HDD DVDRW Windows Vista Home Premium i am over the moon for a refurb its in excellent condition up and running no problem my daughter is goin to be so happy with it at christmas ive now put another order in for my other daughter thankyou for your excellent service i have recomended you to a few freinds and my eldest daughter many thanks denise blower 09/09/11 Hi Dan Just got my Apple Mac pro 17” by DHL, just like to take this opportunity to thank you. It looks new top quality, and great service, Will shop with you again and pass you on to friends. Thanks again, Mark Traynor (Dublin, Ireland) 13/08/11 Thank you for dealing so quickly and fairly with the problems we had with the laptop we purchased from you. My daughter is delighted with the upgraded laptop you sent in place of the faulty one. Particular thanks to Alan and Sam. Best wishes, Teresa Davis 06/07/11 Subject: Support Message: Hi, Just a quick note to thankyou for an excellent service i received with regards to the above order. I placed the order on sunday it arrived today and by 12noon my dell had got a shift key again thast worked on the right hand side. Very impressed with your service will keep a note of your for future. kind regards phil stainton Vyair (UK) Limited 31/05/11 Hi ordered 2 laptops last week received both laptops today, thanks. Laptops are in good condition and both screens are like new. Thanks again, Anthony 27/05/11 Hi Dan The laptops turned up yesterday and I only had the chance to have a play with them this morning. I have to say that I am very impressed withe the machines amd also with my dealings with your company. I shall certainly be purchasing more from you in the future. Thank you once again David Sent from my iPhone 08/03/11 Just to let you know, the refurbished Dell D600 laptop I bought from you is working beautifully and I'm really pleased with it, and a great bargain. Many thanks, T wragg 25/01/11 Hi there, just wanted to let you know my new battery arrived yesturday, and now my laptop works fantastic. Thankyou very much for your help, i am thrilled to bits with it and will highly recommend your company to other people who are looking for excellent cheap refurbished laptops. Many thanks Fiona. x 28/12/10 Excellent service again - delivery beat Amazon by far. Nice machine - daughter very happy with it N. Heydon 21/12/10 Hi Dan Just wanted to say thank you very much for the laptops, they are great. Will definately be visiting your store again in the future. Regards Vanessa Maybank 29/11/10 i have never used your company before so gave you a call first. the gentleman on the phone was very polite and helpful. i would just like to confirm that the order is for two dell latitude d610 laptops. thankyou. S.web. 20/11/10 Dear Dan, Just a quick e-mail to say thanks for your help.Received laptop this morning.very pleased with the quality of it.Shall be using the Laptop Centre again prior to christmas as I am very pleased with the level of service and support. Thanks again for your help. Regards. K Watkinson 15/09/10 Thanks, received my order and my 3yr child is enjoying his laptop. Will use your service again. Agnes 07/09/10 Hi Just to say many thanks for the T41 laptop. Very pleased, excellent refurbishment, this is our second purchase and we would recommend your products and service. Regards Richard 04/05/10 Just wanted to say thanks for the excellent service I have received from you. I bought my daughter's laptop from you three years ago, and my son's one year ago, and a couple of weeks ago they both broke. You fixed my son's straight away without question even though it was four days out of warrantee and you sent a recovery disc for my daughter's - all without charge. I will definitely recommend you. Sam 20/10/09 Subject: Feedback Message: I just wanted to say Thank You for your excellent service in repairing and retuning my laptop I was amazed it took less than a week, in fact I was so impressed I been telling everyone I know about you! Thanks again. D.H 14/10/09 Hi folks, We've been using the laptop (Dell 810ish) for a month now. So it's time to send you a quick note to say thankyou and let you know that every part of our experience with you was excellent. Andy. 12/10/09 Dear Paul I just wanted to drop you a line to thank you for your service and response repairing our sons laptop last month, we have been very impressed with the prompt way it has been repaired for us, particularly as it was 1 month out of warranty, and you could have charged us. Thank you for the service, we will certainly come back to you when we get our daughter the laptop she keeps pestering us for ..(next year ) Regards C M 24/09/09 Thank you so much paul, you have been really great ,and i would recomend your company to anyone,you have been great to do buissness with cheers E.H 23/09/09 Dell D800, Intel Centrino 1.6Ghz, 2048Mb, 160Gb, DVD/CDRW, Wireless, 15.4" Widescreen TFT, Win XP Arrived and up and running - spot on, no problems and exactly as advertised.If I had the dosh, I'd have bought one for myself..... Cheers guys. N J Henville 29/07/09 Guys, Just a quick note of appreciation regarding my order for a Dell laptop. Thanks for both the prompt initial service and support (new battery requested Monday, arrived today) I have received. Despite placing an order for a budget laptop, the service I've received has been first rate. In the event that I do need further support or warranty assistance, I'm confident you won't fail to deliver. I'd have no hesitation in recommending you to colleagues. Regards, M Lawson. 04/06/09 I just wanted to drop a line to thank you. A couple of months ago I bought an IBM T40 from you. A friend checked it out, and then I decided to buy a new battery. I am very pleased with it. There are a few scratches here and there, but it runs beautifully and the screen is spot on. It was a real bargain. I will be recommending you to anyone that asks. Gareth T. 16/03/09 Dear Paul I just felt I had to drop you a note of thanks for the excellent service I have received from The Laptop Centre. The advice given regarding the best laptop required for my personal needs couldn't have been better and then the subsequent assistance and prompt delivery of the items for my requested upgrade was again first class. Certainly the time spent explaining things to this laptop luddite was greatly appreciated. Though I am more than delighted with my current machine, I have no doubt that the time will come when I will need to make a change. When that time comes rest assured I will be back. Again my grateful thanks. Albert Lambert. West Beckham, Norfolk. 12/02/09 This is a 'Thankyou' message to the Laptop Centre and especially to Dan for your prompt attention in sending me a replacement battery. Thank you also for the floppy drive which is so valuable for DOS which I still use ! Your kind actions are really appreciated - Thank you Kind Regards Alan 27 Jan 2009 Hello Dan, I just wanted to drop you a quick line to say thank you very much for your help in getting my replacement laptop out to me. It arrived here safely on Friday and seems to be working very well indeed. I am really impressed with the service that I have received from The Laptop Centre, especially how quickly you sorted out the initial issue with the first delivery, and have been singing your praises to friends and family. We seem to find it very easy to complain these days so I wanted to take a couple of minutes to say thank you for your help and I know where I’ll be going when I need (and can afford!) an upgrade! Kind regards, Jen 26/01/09 Thank you for your very efficient service. The Laptop arrived yesterday and it is exactly as described. One thing though, it has an 80 GB hard drive not 40 GB as expected. I am not complaining you understand, I am very happy with it. just wanted to let you know. Thanks again. Please use me as a reference if you wish to. Andrew Woods 10/12/08 I bought a Compaq NC6000 second hand from you. I have to tell you that the after sales service I received (I had a small problem) was above and beyond the call of duty. I will certainly continue to use your company as the service is 100%. Mike Kemble 14/11/08 Hey,I got the laptop and i love it, thanks. It came very fast and well packed and almost looks brand new very clean and neat.Thank you so much, was a plaesure doing business with you. Regards Ana B Not an inquiry more of a thank you message.Last wednesday I ordered from you a laptop computer IBM T42. It arrived promptly on Friday morning. That's what I call customer service. I will certainly pass on your details to any of my friends who are looking for a computer Thank you. David Williams Just a quick note to say thank you very much for the T41 recently received.I am very pleased with the computer and your service was very professional contacting me so quickly about the T30 being sold out and upgrading me with no fuss. Nice to do business with a reputable company! Regards Andy Thanks very much, that was quick. Just looking at the moment for my friend. I bought a Toshiba from you approx 2 years ago, which I am very pleased. Will keep looking on your site for when he is ready to purchase. Thanks again. PS. Do you also do desk top computers fvs Dear Friends, Happy Christmas! i just wanted to write to say a HUGE thank you for my laptop,mouse and web-cam. all ariived,and are wonderful. the items and customer services are second to none,and we are totally pleased with the service and items you have provided. we will be recommending you to all our friends. THANK YOU AGAIN Have a wondeful Christmas, Best Wishes, Robert & Chloe Skelton Hi Thank you for this laptop which has arrived safely.It has been a pleasure doing business with you. The laptop is just what I want, better than expected and excellent value for money. I am most pleased with it. Once again, my grateful thanks Chris Rutherford I recently bought a refurbished IBM Thinkpad T42 from you and am very pleased with it and would certainly recommend you to others.It arrived in perfect condition, with the rather unusual matt black exterior surface of the Thinkpad lid looking spotless. Now some slight signs of previous wear - and in particular the mark of a label previously stuck on the top of the laptop lid - are beginning to emerge and I wondered whether you had used some kind of cleaning product/restorative treatment to give the lid its clean and new appearance and if so, whether I could buy it and/or do the same, in order to keep the laptop in the same pristine condition as when it arrived? Many thanks, James Smith-Ross Today received the 2 Laptops we ordered. Very pleased with them. My two children will love them. Chris Hodgkinson I purchased from you a IBM T40 laptop some two weeks ago. I am very pleased with the laptop. It has exceeded my expectations and I am now even thinking of retiring my desktop and buying another in the near future. Regards Aled Williams Hi Dan, just a line to thank you for your help with purchase of my IBM T40. Works great so far and I am really pleased with it. Nice quiet little notebook,I see why they are so popular. Speakers are pretty basic but I knew that anyway. Cheers. MR MICHAEL EVEREST Dear laptop Seller I purchased a second user Dell Latitude D600 about a year ago and have been v pleased with it. Unfortunately about a month ago something happened when my daughter was using which cause anti-virus software to fail. I took it to local PC shop who eventually advised needed Windows re-installing. I use it with a TAG Heuer timing unit and since the re-build it won't now read info properly from the timer via RS232 port. I've deleted and re-installed the port software and have had Windows re-installed again - still the same problem. The unit works properly with other laptops I've tested it with.I wonder if I could pay you to do a std Windows XP re-install if i return the laptop to you as I'm convinced its software related. Many thanks Richard
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