FAQ'S for refurbished laptops

FAQs 
What our customers say

What do I receive with my laptop?
All laptops come ready to use with all the accessories listed in the description. You may wish to purchase additional items but this is a matter of choice and not necessity for using the laptop. All laptops come with the power adapter unless otherwise stated.

Is there an operating system?
Yes, all Laptops have an operating system preloaded unless otherwise stated.

Does the laptop come with a restore/recovery disk                                                                                                                                                                   Most laptops/netbooks when new do not have restore disks as the restore files are kept on a restore partition (part of the hard drive), for data protection reasons this is wiped during the refurbishment process and therefore we cannot provide restore disks with the product, you may be able to obtain restore/recovery disks by contacting the product manufacturer.

Does it come with MS Office, Excel, Word, or Powerpoint?
Our laptops come with the operating system they are licenced for preloaded, MS Office (which includes Word, Excel and Powerpoint) requires its own licence and therefore we cannot provide this installed, even new laptops that advertise that they come with Office usually only come with a 'trial version' which needs to be paid for, there are several free to download MS Office comptible Office suites available (such as Open Office).

How good is the laptop battery?
All used batteries provide a charge but we cannot say for how long and it does depend on how the laptop is used, for example watching a dvd film will run the battery down a lot faster than typing a document. New batteries should last for approximately 2 hours. Batteries are consumables so cannot be guaranteed to provide the same performance once they have been used. We need to be notified within 14 of receiving the laptop about any battery issues as after this we cannot offer any warranty on used batteries.

Are all the laptops wi-fi (wireless) internet ready?
Most of our laptops are wi-fi enabled but please check the listed specification to confirm if they have wireless. For laptops that do not have wireless there is an upgrade addition which can be selected so that they will be supplied with a wireless card. You still need to have a wireless router at home and an a Internet provider to get online.

How soon is my order dispatched? 
Normally sooner but please allow up to 5 working days. If you require your order sooner please contact us to confirm delivery date. Orders being sent outside of the UK may take longer to arrive.

How is it sent to me?
All UK orders over £100 will cost £9.95, orders under £100 cost £7.95, and will be sent using Parcel Force courier.  This is an insured courier service. Orders being sent outside of the UK mainland may be sent using DHL, Royal Mail, this also applys to small items within the UK. 

Where can my order be sent to?                                                                                                                                                                                                      We can deliver to any address with a UK postcode. We also deliver to most EU countries.

What accessories do I need?
We can supply almost any laptop accessory. Browse our website for your choice.

How Can I Pay?
We accept all major credit cards and debit cards, business cheques, BACS and electronic transfer. Goods will not be dispatched until cleared funds are available. Allow up to 7 days for BACS and Electronic Transfers to clear.

What warranty will I receive?
New and factory refurbished cheap laptops come with the manufacturer’s stated warranty. Used laptops come with 6 months warranty (this can be upgraded to 1 year for an additional cost of £29.95). All warranties are return to base unless otherwise stated. The customer is responsible for the cost of returning the goods to ourselves and must ensure that appropriate packaging is used. Batteries in refurbished items are not covered as they are classed as consumables, a faulty battery must be returned within 14 days of receipt. Portable IT Ltd are not responsible for any data that is lost due to  failure of the product and recommend regular data back ups.

Can I get my laptop repaired when the warranty runs out?
The laptop centre deals in branded laptops which helps to ensure that replacement parts are obtainable. A full repair service is available and our trained technicians will advise as to the cost effectiveness of the repair before undertaking any work.

Is there adequate after sales service?
We offer a 14 day no quibble returns service, should you find the laptop you have purchased in unsuitable. Our trained technicians will give telephone help and advice on technical matters. For day to day operating queries where no fault is involved, we recommend that novice users enlist the help of a knowledgeable friend or relative.

Do we buy laptops from the public?                                                                                                                                                                                       Unfortunately for security reasons we cannot buy laptops from the the general public.

Do we have a shop or  showroom?                                                                                                                                                                                             We are based in a business unit and unfortunately have no facilities to view the laptops on site, collections are welcome by appointment only.

IBM Password removal Service

We can now remove the power on passwords and supervisor passwords on IBM laptops
In some cases, when a Supervisor password is set, the Hard Disk password is also automatically set.In this case, we can sometimes
remove the hard disk password as well, but in many cases it is easier and cheaper to replace the drive.
We give a large discount on batches of 10 machines or more of the same model
Charges : £50 inc (subject to us being able to do it of course.) NO FIX NO FEE

Call 01722 322 123 to discuss your password removal

 

What are my consumer rights?

Please click on the following link for your Distance selling Protection.

The Consumer Protection (Distance Selling) Regulations 2000. No.2334.

 

Want more information on the Laptop Cenre?

  1. Why Buy Our Laptops?
  2. Pre sale Preparation work
  3. We offer all brands
  4. Terms and conditions
  5. See our stock

 


 

Latest News
Thursday, 9 May 2013

 

New month, new giveaway!

This month we're giving away a refurbished Mio Spirit 480 GPS system! 

This is a great touchscreen Sat Nav which has a couple of clever features including:
IQ Routes technology - collects route information from other drivers to help optomise your journey.
Lane Guidance - helping make sure you're in the correct lane.
Safety camera information - keeping you on the right side of the speed limit with visual warnings.
Parking assist - shows lists of parking spaces nearby.
LearnMe! - a very clever feature that allows the system to learn your driving preferences over time to again optomise your routes.

We're giving this away to one lucky winner and the box includes in car power adapter and windscreen mount. All you need to do to win is 'like' our page on Facebook or 'follow' us on Twitter and then enter via Rafflecopter App (link here: http://bit.ly/ZZXQ6o)

Full details of the system can be found on our website here... http://www.thelaptopcentre.co.uk/car-sat-nav/refurbished-mio-spirit-480-gps-sat-nav-with-eu-mapping.html

 

Monday, 22 April 2013

We have just added to our stock a small range of Refurbished ASUS laptops all with Windows 7 and built in Web Cams. These refurbished ASUS's are in brilliant condition with 6 months warranty.  The ASUS refurbished computers are so upto date, with a huge amount of memory and lightening fast processors.  Not sure if we are getting any more in so I would buy now.  They are so good even our staff are buying them for friends.

 

To see our Refurbished ASUS  stock please click on link....http://www.thelaptopcentre.co.uk/refurbished-asus-laptops.html

Tuesday, 16 April 2013

Please see are refurbished Fujitsu S7220 laptops. We have reduced these refurbished laptops to their lowest ever price of £155.00 and created a video so you can see how good these computers are.  This model was bought in the thousands by the NHS and Goverment departments because of their quality of build, Ergonomic design and power for money.  These refurbished machines are ideal for students of all ages or just a second  computer for home when you can not get on your own. We have quantity in stock so schools and small business this is an option to kit your pupils/staff  out at very reasonable rates.  Please call 01722 322123  tand ask for bulk discounts

 

Click here to see Video and more details or place an online order.

http://www.thelaptopcentre.co.uk/cheap-refurbished-laptops/fujitsu-lifebook-s7220-intel-core-2-duo-m-226ghz-2gb-ram-160gb-ram-windows-dvd-rw-141-screen-wifi.html

Or here for a little more power....

http://www.thelaptopcentre.co.uk/cheap-refurbished-laptops/fujitsu-lifebook-s7220-intel-core-2-duo-m-253ghz-2gb-ram-160gb-hdd-windows-dvd-rw-141-screen-wifi.html
 

Tuesday, 26 March 2013

The Laptop Centre are now selling Refurbished  SAT NAV systems,  the Mio Spirt 480 GPS with UK and EU Maps only 20 in stock so be quick.... Only £54.95

Mio Spirit 480 sets new standards in routing and navigation convenience. Advanced routing technologies like IQ Routes™ and LearnMe Pro™ provide the optimal routes to be taken while the new Parking Assistances give you the greatest convenience in finding the car parks.

Follow this link to see our Refurbished Sat Nav's.. http://www.thelaptopcentre.co.uk/car-sat-nav.html 

Wednesday, 6 March 2013

MARCH FACEBOOK GIVEAWAY!!!

This month we are giving away a Refurbished " Netbook" with a 10" screen. (A "Netbook" is just a small laptop.) These small  refurbished laptops are  so handy to carry around because of their  convenient  size, the Dimensions are 29 x 24.8 x 9.4 cm. Ideal for Web surfing anywhere.  We are selling these refurbished netbooks from £99 (BELOW £100) Please click here to see all our refurbished Netbooks (small laptops)  http://www.thelaptopcentre.co.uk/refurbished-netbooks.html

 

To enter this months draw please visit our Facebook page  
and  click on the Rafflecopter icon. 

 

Tuesday, 12 February 2013

Our February giveaway is going to be a Refurbished.........

 Apple Mac Mini A1176 Intel Core Duo 1.83GHz 2Gb RAM 80Gb HDD DVD-RW Wifi & Bluetooth.

 Please follow this link to see all our Refurbished Mac Mini's http://www.thelaptopcentre.co.uk/apple-mac-mini.html

 

We will be  starting this Free Giveaway in the next few days so Keep watching Our Facebook .  We will be making a You Tube Video of the Refurbished Mac Mini, so you can see exactly what you can win.

 Click here to see our Video page  http://www.thelaptopcentre.co.uk/videos.html

The Laptop Centre have been a bit slow starting this months Giveaway, we have been so busy.  Please be quick to enter  this competition (when is setup on our Facebook page.) it will only last a couple of weeks.

Wednesday, 30 January 2013

 

We have taken delivery of more Refurbished Apple iMacs. They are in great condition, UK spec and fully loaded with Original Operating System.  We are selling at the cheapest prices possible.  Our refurbished iMacs are one of our fastest moving products and at these cheap prices won't take long to go.To see all of our Refurbished iMac range please click on the below link. Or feel free to call us on 01722 322123 we can even take a picture of the actually refurbished iMac that we will be sending,to help you make your decision.

Don't forget our Free Give Away a "Refurbished iPad 3" is ending tomorrow so please hurry and enter on our Facebook page  NOW!

 

FACEBOOK  

REFURBISHED APPLE RANGE...http://www.thelaptopcentre.co.uk/apple-mac-laptops.html

Including....refurbished ipads, iphones, imacs etc...

REFURBISHED iMACS   http://www.thelaptopcentre.co.uk/apple-imac.html

1 CommentMonday, 21 January 2013
BIG NEWS!

We are now selling all our Refurbished iPads and Refurbished iPhones with NO VAT and FREE DELIVERY that means a saving of at least 20%, we can't make things any cheaper. These refurb iPads and iPhones are cheap,they must be the cheapest refurbished Apple iPads and iPhones on line.  Wait until HOTUKDEALS get a whiff of what we are doing then they will just fly out.  

Be quick to get the best refurbished iPads and  iPhones bargains on the web.  Click on the below links to secure the cheapest Ipads and iPhones on line.

 

Click here for Refurbished iPads http://www.thelaptopcentre.co.uk/refurbished-ipads-apple.html 

Click here for Refurbished iPhones http://www.thelaptopcentre.co.uk/apple-iphone.html 

 

Thursday, 10 January 2013

We have  just had another delivery of refurbished iPads and refurbished Macbook Airs. Prices have come down a bit too, so these will fly out. Be quick to order as our refurbished Apple stock is in short supply. 

Click here for refurbished iPads. http://www.thelaptopcentre.co.uk/apple-ipad-ipad-2.html

Click here for refurbished Apple Macbook Airs. http://www.thelaptopcentre.co.uk/apple-macbook-air.html