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Customer Feedback

Rather than post our customer feedback here which is now a slightly out of date way of doing things, we would instead now like to direct you to our excellent independent reviews at Reviews.co.uk.

 

We are always happy to hear from our customers and below are just some of the great feedback comments we have received from customers who have bought products from The Laptop Centre.

HP Laptop order

Tuesday 13th October 2015 | Sarah

Great customer service (thanks Alan!), replied to my emails quickly and made changes to the laptop that I requested and still delivered laptop speedily. I would highly recommend.

MacBook Pro screen repair

Monday 13th July 2015 | Ajay

I just wanted to drop you a quick email to let you know that the laptop arrived safe and sound and obviously the screen no longer has any ghosting which is a bonus :-)

I also wanted to say how impressed I've been with your service and feedback.  I fully appreciate that you could have dismissed my claim but you didn't and that didn't go unnoticed.  In this world of dodgy e-bayers and unscrupulous sellers it's nice to have come across a company that are willing to go above and beyond the call of duty to help their customers.

First rate customer service

Friday, 17 April 2015 | Martin

Having purchased a refurbished MacBook Pro last year online, dispatch within 24 hours. Nine months after use I sent back with some OS issues. There was a delay in the service received, and once returned back to me within a week the same problems persisted. The The Laptop centre recognised that the service up to date and solution had not been great to rectify they sent me an new refurbished MacBook Pro that was ultimately an upgrade. I was really impressed by the responsiveness of the customer service and willing to take 100% responsibility for their service and product. Solution and customer focused - would use again and recommend.

Good service

Sunday, 5 October 2014  |  Gavin

X220 laptop was delivered, in good condition and has all the features I wanted.
Thanks

Archived Customer Comments

The truest test of any product is time and in today's fast developing world of hardware you can find yourself being caught up in the consumer driven hysteria. But is newer always better? The question isn't ambiguous and the answer is straight-forward – No.

New products have their problems too, but what you want to be re-assured of is that if you encounter a problem can it be resolved and if so to who's satisfaction? We strive to keep up the highest possible standards when it comes to refurbishment, we do this by only selling the most reliable of business model laptops and providing a standard warranty of as much as 6 months – with selected models able to upgrade to a full year's warranty.

A full year warranty is the same as most new laptops are provided with, yet our laptops come with superior pound for pound performance; see how the Dell Latitude E6410 compares against a new Celeron CPU and Intel Core M processor.

With so many products to choose from on the open market, we look to provide a streamlined selection of the best performing laptops for any budget, with upgrades available for every laptop. If you need help optimising your laptop with upgrades or want help choosing the right laptop for you, contact us via phone or email for impartial friendly advice.

 

Apple Products

Since 2012 we have been working closely with Apple's Reuse and Recycling Program partner Dataserv GmbH, to provide second-hand Apple products for retail. All Apple products we sell come exclusively from this program, some of which are VAT exempt as they are eligible for VAT margin scheme.

Apple's brand of products have dominated the consumer market and continue to be the most sought after brand for mobile and desktop devices. We have a constantly rotating stock of Apple iMac's, iPads and MacBook Pro's, so if you miss out on a specific product you were after, check back with us soon or contact us with your requirements.

Recycling old IT equipment

We are keen to provide an environmentally friendly approach to IT equipment and in the cases that we cannot re-sell a system, we comply with the WEEE directive to ensure any hazardous materials are responsibility dealt with by registered recyclers. If you're purchasing a laptop from us, why not take advantage of our free recycling programme, contact us after purchase for details.

shipping Costs for UK Orders

All UK orders are sent through Parcelforce.

  • Order under £100 are charged at £7.95, or £4.95 for small items.
  • Orders over £100 are charged at £9.95

Shipping Costs for EU Orders

EU Orders are shipped via DHL's courier service, but cannot be tracked once they have left the UK.

  • Orders under £150 are charged at £35
  • Orders over £150 are charged at £49

Delivery Details

We aim to achieve the highest customer service levels we can and have been working hard to offer a next-day delivery service for selected products. All deliveries for orders are sent via Interlink who will provide a 1 hour delivery window on the morning of delivery, so you don't need to wait in all day. We provide both email and text message tracking for deliveries, but if you experience any problems taking receipt of your purchase please contact us. Saturday and Sunday delivery can be arranged for an additional fee, please contact us prior to purchase for a quote.