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Warranty Information

PORTABLE IT LTD WARRANTY TERMS & CONDITIONS

Standard Warranty only covers equipment purchased from Portable IT Ltd.

Standard Warranty on  TLC refurbished equipment is 3 months. This is a return to base warranty and the customer is responsible for the cost of return however if the fault in present within the first 14 days of receipt we will issue a free post return or collect the item.

Standard Warranty on new equipment is 1 year from date of purchase. The customer is responsible for cost of returning the goods to where the warranty is held.

Warranty covers 100% Parts and Labour up to the purchase price of the equipment. There is a 3 month mechanical warranty on used/refurbished laptops and other used/refurbished products unless otherwise stated. The warranty does not cover physical damage or misuse by the customer. No deductibles or hidden costs.

If repairs exceed the current value of the laptop, then the unit will be replaced.

If repairs or replacement can not be provided, then a refund will be issued for the current value of the laptop.

Customer misuse or abuse, physical damage, acts of nature, and general maintenance are NOT covered.

Portable IT Ltd are not responsible for any data that is lost due to  failure of the product and recommend regular data back ups.

Batteries are NOT included in warranty. (A failed battery will need to be notified within 14 days from the date of receiving the laptop.)

 

IMPORTANT NOTE: Please make sure your laptop is used on a hard flat surface so that air can circulate around the machine, to prevent over heating.

*THE CUSTOMER IS RESPONSIBLE FOR THE RETURNING OF GOODS AND COST

*WE RECOMMEND THAT ALL SOFTWARE (including operating systems) SHOULD BE KEPT UPDATED.

**FOR WIRELESS/WIFI RELATED ISSUES WE RECOMMEND THAT YOU CONTACT YOUR INTERNET SERVICE PROVIDER FIRST AS ALL OUR LAPTOPS ARE TESTED FOR WIFI CONNECTIVITY BUT MAY REQUIRE ADDITIONAL CONFIGURATION/SETUP TO WORK CORRECTLY WITH YOUR ROUTER OR MODEM.

Please Find below your The Consumer Protection (Distance Selling) Regulations 2000. No.2334. rights. These rights can be used instead of Portable IT Ltd terms.

CANCELLATION RIGHTS

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in below clause 

To cancel a Contract, you must inform us in writing or via e-mail. You must also return the Product(s) to us as soon as possible, in good condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

OUR REFUNDS POLICY

When you return a Product to us:

Because you have cancelled the Contract between us within the seven-day cooling-off period see clause above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

BATTERY SAFETY

IMPORTANT ELECTRICAL SAFETY NOTES FOR USING YOUR REFURBISHED AND SECOND HAND LAPTOPS

The most important rule: Switch off your laptop and unplug chargers when unattended for any length of time.

1. Make sure when your laptop is not on charge, or not in use, that it is turned off (not just left on standby) and only leave your chargers plugged in and switched on when you’re actually charging or using your laptop. Lithium Ion Batteries which are used in Laptops can fail after a period of time and may over heat, so do not leave your laptop charging unattended for too long.

2. When your laptop is unattended make sure the socket is switched off and ideally, your charger is unplugged. Laptops and chargers may get hot and cause the battery to overheat and in some cases catch fire.

3. We suggest that you regularly check that the laptop charger and battery is not getting hot and if so turn off at the wall plug and allow to cool down. This may be a sign that the battery and or charger needs replacing.

4. We strongly recommend replacing your battery at least every 12 months with the manufactures genuine replacement product or at least a good reliable laptop battery retailer.

5. Laptop manufactures may from time to time issue a battery recall on certain laptops so we strongly recommend periodically checking their website.

 

Please note: Portable IT Ltd do not warranty the laptop battery and therefore are not responsible for any harm or damage that may be caused from the failure of the battery.

 

The truest test of any product is time and in today's fast developing world of hardware you can find yourself being caught up in the consumer driven hysteria. But is newer always better? The question isn't ambiguous and the answer is straight-forward – No.

New products have their problems too, but what you want to be re-assured of is that if you encounter a problem can it be resolved and if so to who's satisfaction? We strive to keep up the highest possible standards when it comes to refurbishment, we do this by only selling the most reliable of business model laptops and providing a standard warranty of as much as 6 months – with selected models able to upgrade to a full year's warranty.

A full year warranty is the same as most new laptops are provided with, yet our laptops come with superior pound for pound performance; see how the Dell Latitude E6410 compares against a new Celeron CPU and Intel Core M processor.

With so many products to choose from on the open market, we look to provide a streamlined selection of the best performing laptops for any budget, with upgrades available for every laptop. If you need help optimising your laptop with upgrades or want help choosing the right laptop for you, contact us via phone or email for impartial friendly advice.

 

Apple Products

Since 2012 we have been working closely with Apple's Reuse and Recycling Program partner Dataserv GmbH, to provide second-hand Apple products for retail. All Apple products we sell come exclusively from this program, some of which are VAT exempt as they are eligible for VAT margin scheme.

Apple's brand of products have dominated the consumer market and continue to be the most sought after brand for mobile and desktop devices. We have a constantly rotating stock of Apple iMac's, iPads and MacBook Pro's, so if you miss out on a specific product you were after, check back with us soon or contact us with your requirements.

Recycling old IT equipment

We are keen to provide an environmentally friendly approach to IT equipment and in the cases that we cannot re-sell a system, we comply with the WEEE directive to ensure any hazardous materials are responsibility dealt with by registered recyclers. If you're purchasing a laptop from us, why not take advantage of our free recycling programme, contact us after purchase for details.

shipping Costs for UK Orders

All UK orders are sent through Parcelforce.

  • Order under £100 are charged at £7.95, or £4.95 for small items.
  • Orders over £100 are charged at £9.95

Shipping Costs for EU Orders

EU Orders are shipped via DHL's courier service, but cannot be tracked once they have left the UK.

  • Orders under £150 are charged at £35
  • Orders over £150 are charged at £49

Delivery Details

We aim to achieve the highest customer service levels we can and have been working hard to offer a next-day delivery service for selected products. All deliveries for orders are sent via Interlink who will provide a 1 hour delivery window on the morning of delivery, so you don't need to wait in all day. We provide both email and text message tracking for deliveries, but if you experience any problems taking receipt of your purchase please contact us. Saturday and Sunday delivery can be arranged for an additional fee, please contact us prior to purchase for a quote.